Refund & Return Policy

Last updated: 23 July 2026

All sales are final. Because every piece we sell is a one-of-a-kind natural specimen, we don't accept returns or exchanges for change of mind. We do, however, always make it right if your order arrives damaged, incorrect, or doesn't arrive at all — details below.

Shipping

• Orders are dispatched within 2–3 business days of payment.
• We ship to the United States and Canada, with tracking on every order.
• All orders ship in plain, unbranded packaging.
• Delivery times depend on the carrier; we'll send tracking as soon as your order leaves us.

All sales final

We do not accept returns, exchanges, or refunds for:

• change of mind, or no longer wanting the item;
• natural variation in a stone (see below);
• personalized items — custom polaroids and personalized video messages are made to order;
• complimentary gift items, which are included free, carry no cash value, and are not separately refundable;
• apparel that has been worn or removed from its sealed packaging, for hygiene reasons.

Natural variation is not a defect

Every crystal is a natural mineral specimen. Colour, banding, size, inclusions, and flash vary from piece to piece, and our photographs are lit to show detail. Normal variation from the product photo isn't a fault and isn't grounds for a refund. If you'd like extra photos of a specific piece before you buy, just ask — we're happy to send them.

Damaged, incorrect, or missing orders

This is the part we always cover. If your order arrives damaged, is the wrong item, or never arrives, contact us within 7 days of delivery (or of the expected delivery date) at support@thecrystalbaddie.com.

• For damage, please include photos of the item and the packaging — it helps us claim against the carrier.
• We'll send a replacement or issue a full refund including shipping — your choice.
• You will never be asked to pay return shipping in these cases.

Cancellations

You can cancel for a full refund any time before your order is dispatched — just email us as soon as possible. Once an order has shipped, it's final except in the cases above.

Refunds

• Where a refund is due, it's issued to the original payment method.
• Please allow 5–10 business days for it to appear, depending on your bank.

Your statutory rights

Nothing in this policy affects any rights you have under applicable consumer protection law, including rights relating to goods that are faulty or not as described.

Contact

Questions about an order: support@thecrystalbaddie.com. We aim to reply within 2 business days.